In order to address the enrollment and retention challenges of a disease management partner, ASLAN® put together a program to equip health coaches and their managers with a set of skills that would improve the effectiveness of their telephone interactions.
We helped them engage the disinterested by:
Helping health coaches identify the top 3-5 emotional objections to enrolling in a program and equipped them to respond to each.
Working with leadership to develop a new introduction to calls that improved engagement rates on the initial 2-3 calls.
Partnering with leadership to change assessments from an interrogation style to a more natural and conversational approach.
Working with health coaches to improve communication skills.