Calls aren’t accidental
The customer is typically very vocal about their agenda. They have a destination in mind and they assume they should lead the process. It’s just too easy for the rep to get in the back seat and let the customer drive. The problem is the customer doesn’t know where they are going, the call is inefficient, and ultimately a limited solution is prescribed.
The solution?
Learning a new process. INTelegence provides reps with a simple system for ensuring the relationship is enhanced and that the rep is in the driver’s seat.
Learn more about INTelegence and our key benefits:
Reactively responding to a customer’s stated needs to proactively leading the call- Asking canned questions to having a consultative dialogue with customers
- Making a few scripted offers to creating solutions specifically crafted to the unique needs of every customer
- Meeting the customer’s service
expectations to exceeding expectations - Being afraid to ask for a commitment to identifying barriers and concerns and advancing on every call
Reactively responding to a customer’s stated needs to proactively leading the call
