A high percentage of reps and managers believe that selling focuses on manipulating the customer.
The result – frustrated team members, customers who are kept in the dark, and missed opportunities.
66%
of customers expect companies to meet all of their needs, stated or otherwise
2.4x
customers are 2.4X more likely to stick with brands that proactively help them solve their problems
You Have To Flip The Script
Upselling isn’t about manipulation, it's about service. By flipping the script and framing it as a better way to serve the customer, reps feel like they bring value to every conversation, customers are more educated, and everyone wins.
Putting Service Back Into Customer Service
A sales workshop for customer service reps who struggle with:
1
Proactively leading calls
2
Confidently upselling new products or services
3
Answering tough questions
4
Being comfortable with closing
What is Experience+?
Experience+ is a workshop specifically designed to improve customer service, inspire rep confidence, and drive results – and it all revolves around choosing to serve.
What Reps Learn In Experience+?
A fresh perspective for better customer service.
01
Selling Is About Service
Most reps are resistant to selling because they feel it is manipulative.
We redefine the role as one centered on service, where selling is about educating the customer and meeting their needs – stated or unstated.
02
Become a Trusted Advisor
Changing customer service reps from order takers to consultants is essential.
We make it easy to serve, by introducing an Other-Centered® approach.
03
Learn To Lead
Reps learn to uncover needs and lead the customer to the solution that will help them overcome challenges.
Along the way we build the reps' confidence to close.
Service Starts Here
Download an overview of the entire Experience+ workshop
We start the process by reframing the customer service role. They will learn that their goal is not to sell, but to serve. This breaks through pre-established concerns and allows the reps to look at sales through a new lens.
Shift Mindset
By taking an Other-Centered approach, reps are able to proactively work with the customer to address new, or previously unmentioned needs.
Bring Value
Rather than pushing a product, conversations become about helping the customer overcome a challenge. Confidence increases and reps feel that they are bringing value to the relationship.
Strengthen Relationships
With a new set of lenses and a fresh perspective, reps transition from…
Reactively responding to customer requests to leading the conversation
Making scripted offers to providing unique recommendations
Being uncomfortable with closing to offering the best option for advancing the call
Meeting the customer’s service expectations to exceeding expectations
Accelerate Growth
When the focus is service, everyone wins. Reps are happy, customers are happy, average handle time drops, and revenue per call increases.
We start the process by reframing the customer service role. They will learn that their goal is not to sell, but to serve. This breaks through pre established concerns and allows the reps to look at sales through a new lens.
Shift Mindset
By taking an Other-Centered approach, reps are able to proactively work with the customer to address new, or previously unmentioned needs.
Bring Value
Rather than pushing a product, conversations become about helping the customer overcome a challenge. Confidence increases and reps feel that they are bringing value to the relationship.
Strengthen Relationships
With a new set of lenses and a fresh perspective, reps transition from…
Reactively responding to customer requests to leading the conversation
Making scripted offers to providing unique recommendations
Being uncomfortable with closing to offering the best option for advancing the call
Meeting the customer’s service expectations to exceeding expectations
Accelerate Growth
When the focus is service, everyone wins. Reps are happy, customers are happy, average handle time drops, and revenue per call increases.
Which roles can benefit from Experience+?
ASLAN provides sales training for:
Customer Care Specialists
Call Center Representatives
Customer Service Managers
Tech Support
"Selling is the highest form of service."
How the Experience+ is delivered
Onsite
Classroom delivery is our most popular, as it allows for hands-on training through real-world experiences. Reps have direct access to ASLAN guides for immediate feedback and faster results.
Virtual
Do your reps work remotely or in call centers around the globe? Our virtual option makes it easy to get everyone on board and moving in the same direction
Train the Trainer
Looking for content for your learning leadership team? Experience+ can be packaged and delivered as white-labeled content. We train your team in everything Other-Centered so you can deliver the program at any time.
Sales Excellence Redefined.
Our methodology goes beyond traditional sales tactics by helping representatives connect with customers and understand their unique challenges. This authentic, customer-focused approach has consistently earned us recognition from Selling Power Magazine as one of their Top Sales Training Companies.
The results speak for themselves.
4.9 out of 5 star Reviews on Gartner Peer Insights
Aslan facilitated our two-day training and was extremely engaged with each attendee, well spoken, and able to personally connect with our team to better understand the services Aslan offers and how we implement it into our field of business.
Sales and Business Development Construction Industry
Aslan has dramatically enhanced my sales career by equipping me with a customer-first mindset. It has provided practical strategies to help me foster genuine connections with prospects and clients. The servant minded leadership has helped me build trust with my clients, resulting in strong relationships and a huge boost in my sales performance.
Our team recently completed ASLAN's OCS training, and the impact has been nothing short of transformational. The focus on understanding the customer's perspective and needs has reshaped how our sales reps approach client interactions.
Product Management Healthcare and Biotech Industry
Communication has provided a different perspective to the sales process. Organizationally, we are general managers over various processes of which sales is one aspect of my role. Having the coaching process helps me refine how we pursue our market.
Sales Training Trusted by Top Organizations
ASLAN Resources
Before you go, here are some resources to help you investigate our ideas and approach.
