The phone is different and customer service reps aren’t your typical sales rep
Most Customer Service Reps will quickly tell you, “If I wanted to sign up for a sales job I would have interviewed for one.”
Why the resistance?
A high percentage of reps and managers believe that selling focuses on manipulating the customer and service is about helping the customer. Here lies the problem and the hidden solution to motivating your CSRs to sell.
Experience+ is a two-day, instructor-led program that is specifically designed for the CSR who has the responsibility to not only enhance the customer experience, but to also grow incremental revenue on every call. ASLAN understands the unique challenges of selling and managing customers over the phone because we have focused on changing the way contact center organizations sell since 1996.
The phone is different and customer service reps aren’t your typical sales rep. To be successful, a unique set of skills needs to be developed, a different philosophy about how to approach your customers needs to be embraced, and your managers have to be equipped to transition your organization.
Start learning more by downloading our free Experience+ overview today.
