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Most Customer Service Reps will quickly tell you, “If I wanted to sign up for a sales job I would have interviewed for one.”

Why the resistance?

A high percentage of reps and managers believe that selling focuses on manipulating the customer and service is about helping the customer. Here lies the problem and the hidden solution to motivating your CSRs to sell.

Experience+ is a two-day, instructor-led program that is specifically designed for the CSR who has the responsibility to not only enhance the customer experience, but to also grow incremental revenue on every call. ASLAN understands the unique challenges of selling and managing customers over the phone because we have focused on changing the way contact center organizations sell since 1993.

The phone is different and customer service reps aren’t your typical sales rep. To be successful, a unique set of skills needs to be developed, a different philosophy about how to approach your customers needs to be embraced, and your managers have to be equipped to transition your organization.

Start learning more by downloading our free Experience+ overview today.



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About the Author

Tom Stanfill, Founding Partner and CEO


Tom Stanfill, founding partner and Chief Executive Officer, has channeled his years of selling experience into consulting, developing, and helping some of the world’s greatest sales organizations identify and bridge their gap in sales force execution.

Since 1996, in over 25 countries, ASLAN has focused on accelerating change within many of the world’s largest sales organizations.



Discover Why the World's Best Companies Choose ASLAN Training



There's no such thing as the typical field rep.

The key to success is a balancing act: learn how to address customer needs and your business needs at the same time.

ASLAN teaches your team both the high level strategy and case-specific tactics to gain the trust needed to gain new customers and go deeper and wider into existing accounts.            


From inbound to outbound, ASLAN has you covered.

Inside Sales Reps face 18 Unique Challenges that make specialized training a must.

ASLAN has created an inside sales training program that not only maximizes your ability to meet the needs of your existing customers, but paves the way to powerfully and profitably engage new prospects.                                                                         


Transform sales managers into catalysts.

A catalyst is someone who inspires and accelerates change in others. You might call them a coach, but they are very different from so many who merely track performance and keep score.

A catalyst understands that incentive plans, training classes, and performance scorecards are not enough to change behavior.