Doing the same thing and expecting different results wouldn’t work. ASLAN® helped equip these reps with key skills they would need to help them manage calls differently. Rather than approaching calls in a responsive role and relying on the customer to take the lead, participants were equipped to assume the leader role in calls and proactively explore the full range of customer’s needs.
By reading this case study, you will learn:
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Stimulate sales by improving the online purchase experience for e-commerce customers.
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Continue implementation of on-site vending capabilities for commonly used products.
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Improve “customer experience” in voice-to-voice transactions with MRO Supplier service/sales personnel.